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As you arrive at the community, do you like it's location and outward appearance?
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As you enter the lobby and tour the community, is the decor attractive and homelike?
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Do you receive a warm greeting from staff welcoming you to the community?
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Do residents socialize with each other and appear happy and comfortable?
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Are you able to talk with residents about how they like the comminity and staff?
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Is the community well-designed for your needs?
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Is the floor plan easy to follow?
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Are doorways, hallways, and rooms accommodating to wheelchairs and walkers?
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Are elevators available for those unable to use stairways?
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Are floors of a non-skid materialand carpets firm to ease walking?
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Is the community clean, free of odor, and appropriately heated/cooled?
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Does the community have a means of security if a resident wanders?
Needs Assessments, Residency Agreements, Costs & Finances:
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Is there a written plan of care for each resident? How frequently is it reviewed and updated?
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Does the community have a process for assessing a resident's needs for service and are those needs addressed periodically?
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Are there additional services available if the resident's needs change?
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Do billing, payment, and credit policies seem fair and reasonable? |
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Can the community provide a list of personal care services available?
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Does community provide housekeeping services in personal living spaces?
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Can residents arrange for transportation on fairly short notice?
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Are barber/beautician services offered on-site?
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Does the community provide scheduled transportatin to appointments, shops, and other activities desired by residents?
Social & Recreational Activities:
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Is there evidence of organized activities, such as a posted daily schedule, events in progress, reading materials, visitors, etc?
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Does the community create a sense of inclusion by encouraging residents to participate in activities?
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Do volunteers, including family members, come into the community to help with or to conduct programs?
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Does the community have specific policies regarding storage of medication, assistance with medications, training and supervision of staff, and record keeping?
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Is self-administration of medication allowed?
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Is there a staff person to coordinate home health-care visits from a nurse, physical therapist, occupational therapist, tec., if needed?
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Does the community have a clearly stated procedure for responding to a resident's medical emergency?
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